COMAND display with a white bezel possessed by someone

[William_Brown2000]

Just noticed this on COMAND sistem. When of you could see better. Anybody having this issue or know what it is

[Megan_Wilson88]

There is a lot of information about this in the German w213 forum, and most German dealers changed them at no cost to the customer. It was a common problem with w213 models manufactured in 2016–2018.

I plan on sending you a link to some background reading on the subject later; there are several pages here, so Google Translate should come in helpful.

[Megan_Wilson88]

Here you go, you may find 74 pages devoted to the subject.

[William_Brown2000]

But the screen is still not as good as this. Don't expect them to help until you pay a lot of money. Expired beyond the warranty period

[Megan_Wilson88]

The issue described in the link I provided is identical to yours. It's a known flaw on the early w213 and has affected others in the UK as well.

[William_Brown2000]

Do you know or hear of anybody who received a free windshield replacement from Mercedes? Since my vehicle is no longer under warranty, I doubt they would repair the screen as a courtesy.

[Megan_Wilson88]

In fact, many Germans have. Where I live, I am unaware of any.

[William_Brown2000]

This is not Germany. As a result, they refuse to take any responsibility for a problem caused by the manufacturer. They're just out for your money. I'll shoot an email out to Mercedes' support staff and see if they can assist me.

[JaguarLover22]

The only way to find out whether someone is going to "rip you off" is to inquire.

[William_Brown2000]

Why? Because everyone does it. In the past when I've had issues with autos, the dealership has conceded there's a problem but done nothing to fix it. The warranty on the automobile had not yet expired. And if you need a fuse replaced, expect to pay about $20. You should expect to pay anything from £150 to £200 for a map update.