Touchscreen frozen

[Sophia_Williams99]

Greetings, everyone. The touchscreen on my 2015 KIA SPORTAGE 1.7 CRDi is unresponsive. The radio is operational; however, the touchscreen is inoperative. Could you provide any insights about the cause of this, please? Thank you.

[William_Brown2000]

Uncertain of the dimensions or kind of panel you own, however the majority of Kia displays I am familiar with often have a little reset button. This is often a minor aperture located around the bezel. Utilising a pencil, pen, or an unfolded paperclip, one may often tap the button to reset the screen.

Your manual may specify its location. The reset often does not compromise any user settings.


Best of luck.

[Sophia_Williams99]

Thank you for the prompt response.

The dimensions of the screen are uncertain. I apologise for not mentioning that I have attempted to reset it using the tiny button and by hitting the power button for about ten seconds. I am considering disconnecting the battery, but I am concerned about inadvertently causing other issues.

[William_Brown2000]

Apologies, but I have exhausted all possible possibilities. You may need to risk deleting some settings to resolve the issue.

Wishing you well in finding a resolution.

[Megan_Wilson88]

[Sophia_Williams99]

Thank you for your time.

[Sophia_Williams99]

[Gorrillaas]

Attempt to disconnect the battery for ten minutes to see if it resolves the issue; reprogramming your radio may be necessary, but it should not result in any more complications. If it does not resolve the issue, you will need a replacement screen; a vehicle audio expert may be an appropriate first resource.

[Sophia_Williams99]

Thank you for the information. I have just noticed that if unplugging the battery does not resolve the problem, I will be unable to configure the radio, since I cannot input the PIN number required to activate it.

[Sophia_Williams99]

Thank you for the information. I have just noticed that if unplugging the battery does not resolve the problem, I will be unable to configure the radio, since I cannot input the PIN number required to activate it.