Page 2 of 2
Re: COMAND display with a white bezel possessed by someone
Posted: Wed Aug 09, 2023 2:53 pm
by William_Brown2000
Thus, a brief update. I took the vehicle in for a diagnostic, and they quoted me £144 merely to send one of their experts to look at the dashboard. In addition, they will replace the screen at no cost to me if Mercedes Germany acknowledges responsibility for the issue as being the fault of the manufacturer. However, taking responsibility is a huge IF.
To keep you informed, I will
Re: COMAND display with a white bezel possessed by someone
Posted: Wed Aug 09, 2023 2:54 pm
by Sophie_Williams2001
Yes, please keep us informed
Re: COMAND display with a white bezel possessed by someone
Posted: Wed Aug 09, 2023 2:55 pm
by William_Brown2000
I will
Re: COMAND display with a white bezel possessed by someone
Posted: Wed Aug 09, 2023 2:56 pm
by William_Brown2000
Hence, a brief update.
I emailed Mercedes-Benz Germany's customer care department, and they promptly contacted me back to tell me to schedule a diagnostic appointment. Mercedes-Benz Germany will investigate the claim the technician has filed and get back to me as soon as possible with their findings.
I'll give you an update once I bring the vehicle in on Monday.
Re: COMAND display with a white bezel possessed by someone
Posted: Wed Aug 09, 2023 2:57 pm
by BentleyOwner
Hello, I have the same problem; have you found a solution yet?