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2025 Mazda CX-30
Posted: Fri Nov 13, 2026 9:27 am
by mortimerPAS
The first Mazda I owned was a 525 from 1999, and the second is this CX-30 from 2025. This is my second Mazda. I purchased this vehicle knowing that it had a small accident—a scratch on the front bumper—that had been repaired using an OEM Mazda part. Nevertheless, approximately two weeks ago, my rear camera suddenly switched to a fisheye view and I can't get it back to normal. At the same time, I had a telematic error on the dashboard, so I took the car to Mazda to get the software updated. They refused, claiming the accident was to blame. Instead of fixing the telematic issue, they wanted to replace the ECU, SRS unit, and telematic unit. I insisted that all it needed was software patching, but Mazda insisted on replacing the components, citing the accident that occurred more than a year ago. What's worse, they revoked my three-year warranty, claiming that the previous repairman hadn't gone to Mazda to verify the repair.
My Mazda is currently experiencing telematic issues, an i-stop that isn't functioning, a rear camera that isn't functioning properly, and the company is blaming the accident for everything.
Re: 2025 Mazda CX-30
Posted: Fri Nov 13, 2026 9:28 am
by mortimerPAS
Re: 2025 Mazda CX-30
Posted: Fri Nov 13, 2026 9:28 am
by mortimerPAS
Re: 2025 Mazda CX-30
Posted: Fri Nov 13, 2026 9:29 am
by mortimerPAS
Re: 2025 Mazda CX-30
Posted: Fri Nov 13, 2026 9:29 am
by mortimerPAS
Re: 2025 Mazda CX-30
Posted: Fri Nov 13, 2026 9:29 am
by mortimerPAS
After paying £387 plus tax for the diagnostics bill, I am picking up my unfixed car from the main dealer. I am paying for just visiting Mazda.
Re: 2025 Mazda CX-30
Posted: Fri Nov 13, 2026 9:30 am
by Bluewhaleeee
That is terrible, man. In my opinion, you have made some questionable decisions. Having been in an accident, I would never purchase a newer vehicle. You have no idea what you're talking about when you say to the dealer it's just software! Pick one of these three options. Obtain legal representation, visit a different mechanic, or shop around. It was a mistake to purchase the vehicle after learning it had been in an accident. I feel terrible that this is befalling you. What a lesson, I suppose.
Re: 2025 Mazda CX-30
Posted: Fri Nov 13, 2026 9:30 am
by mortimerPAS
I appreciate your advise. Before I bought the car, I asked the Mazda main dealer to check the warranty status. They told me it was still three years. When I took it in for service, I asked again if it was still under warranty. They checked their system and confirmed it was. It was only after they fixed three different things that they mentioned that the warranty would be null and void if the car was in an accident and not verified by Mazda. The vehicle suffered only minor damage, consisting of a scratched bumper. In any case, I need to find the latest software for the telematics and camera.
Re: 2025 Mazda CX-30
Posted: Fri Nov 13, 2026 9:31 am
by Bluewhaleeee
It would be covered by the lemon law if they had to fix it three times and it was still wrong (the same issue each time).
Re: 2025 Mazda CX-30
Posted: Fri Nov 13, 2026 9:32 am
by mortimerPAS
Apologies, but describe lemon law.