Page 1 of 1

The Kia dealer rendered my vehicle inoperable after doing repairs and upgrades.

Posted: Tue May 14, 2024 1:27 pm
by RogerSalesCar
My dealer has rendered my MY22 EV6 inoperable, sometimes referred to as "bricked," after a service and software upgrades. The revisions included:

975.CV VCMS Update 1092.CV IBU Update 1105.CV/CV ICCU Update

While attending the event, I received a 12-volt notification on my phone. I have had identical problems before due to leaving the vehicle open for much of the day with the hood exposed.

Upon receiving the automobile, I saw that it was unlocked and prompted me to place the key against the start button, which I inferred was a result of the 12v battery. Upon arriving home, I discovered that I was unable to secure the vehicle using the keys, despite the functionality of the application. I corresponded with the vendor via email. There were no Kia technicians available on a Saturday, but I was able to conveniently lock and unlock it using the app.

During the night, I used a battery conditioner to charge the 12v battery, hoping that it would fix the problem. However, the issue remained unresolved. On Saturday morning, I transported my wife to the station using my own means of transportation.

Subsequently, while attempting to use the automobile once more, I discovered that the key for the ignition was non-functional. A little orange security signal will flicker, nevertheless I am unable to start the vehicle. Currently, the automobile is immobilised in the park position and there is no means to start the engine. Since the dealer is unwilling to retrieve it, the responsibility of recovering the item falls with me. I will handle it as a breakdown and return it to them.

The RAC will dispatch a flatbed truck, which will be used to tow and load the vehicle onto the flatbed. I am uncertain if skids will be effective on gravel. After doing an internet search, I was unable to find any instructions on how to manually disengage the parking brake.

Kia's technological advancements have a significant distance to go in order to catch up. I would not rely on them to do over-the-air system module upgrades. I delivered a functional vehicle to them, but it had two consecutive instances of mechanical failure. The last occurrence involved the 12-volt battery, which the company declined to replace under warranty.

Re: The Kia dealer rendered my vehicle inoperable after doing repairs and upgrades.

Posted: Tue May 14, 2024 1:27 pm
by shamaspoor
What a horrifying experience... I suggest attempting to detach the negative terminal of the 12v battery for a duration of 10 minutes, followed by reconnecting it. Perhaps this action might potentially reset a certain aspect, but the dealer will be unable to repair a vehicle that is not malfunctioning and may regard you with suspicion for tampering with it. Best wishes.

Re: The Kia dealer rendered my vehicle inoperable after doing repairs and upgrades.

Posted: Tue May 14, 2024 1:28 pm
by RogerSalesCar
Thank you, however I have already attempted that solution twice.

I believe that one of the upgrades has an effect on the security system. I believe that the security token associated with the keys may expire if not regularly updated. In a previous version, I required both keys to be submitted for an update. This was because customers were only able to update the key they had with them at the time of drop-off. However, it seems that they may have forgotten to do so.

It is peculiar that it functioned on Saturday morning and then ceased, but upon reflection, this occurred precisely 24 hours after the service.

Regarding the matter of tinkering with it, it is clear that they should not have entrusted me with the problem initially. Furthermore, I proceeded to operate the vehicle after disconnecting the 12v.

In fact, I have had a breakdown twice following a service provided by a dealer.

Regardless - if you are receiving these updates, please review the keys function.

Re: The Kia dealer rendered my vehicle inoperable after doing repairs and upgrades.

Posted: Tue May 14, 2024 1:29 pm
by dontito
Replace the battery in the key

Re: The Kia dealer rendered my vehicle inoperable after doing repairs and upgrades.

Posted: Tue May 14, 2024 1:29 pm
by RogerSalesCar
Both options are equally satisfactory. I conducted experiments on my avocado. The mirrors detect the key and open up. The security warning indicator illuminates on the dashboard. The keys are in good condition.

Re: The Kia dealer rendered my vehicle inoperable after doing repairs and upgrades.

Posted: Tue May 14, 2024 1:30 pm
by RogerSalesCar
The RAC retrieved the car today. We had to manually transport it onto a flatbed. Fortunate circumstances were that we were driving on a gravel surface and that the front wheels were aligned in a straight position. Manually loading it onto a flatbed truck is quite unpleasant!

Re: The Kia dealer rendered my vehicle inoperable after doing repairs and upgrades.

Posted: Tue May 14, 2024 1:30 pm
by BuickUS4
I had a similar (but not identical) circumstance when I left my automobile alone for a period of 8 weeks, resulting in the depletion of the battery. The recharging process did not successfully restore the automobile's functionality. Despite being able to enter the car, the key was not recognised, preventing the car from starting.

Upon the suggestion of a buddy, I removed the transport fuse (also known as the large yellow fuse located in the inside fuse box) and thereafter proceeded to completely charge the battery. After replacing the fuse, the situation improved. Although there is no definitive proof, it is reasonable to assume that this action may have reset the ECU/Security system. It seems that although the overall automotive electrical system tolerates a rather low battery voltage, the ECU/Security system is particular and requires a fully charged battery with a voltage over 12 V.

Re: The Kia dealer rendered my vehicle inoperable after doing repairs and upgrades.

Posted: Tue May 14, 2024 1:31 pm
by RogerSalesCar
Despite not attempting it, I expected that disconnecting the 12v power source would have the same result. Maybe not, especially if the modules are receiving power from the high voltage source.

The 12v battery had a somewhat low charge throughout the service day, but it was not considerably depleted. I plugged it in throughout the evening and then subjected it to conditioning starting at 11pm.

Re: The Kia dealer rendered my vehicle inoperable after doing repairs and upgrades.

Posted: Tue May 14, 2024 1:31 pm
by RogerSalesCar
Kia has verified that the problem lies with the upgrades. Kia must urgently improve its technological capabilities. Updates have caused problems on two occasions. Terrible!