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Kia Connect is not functional in France.

Posted: Thu Jul 18, 2024 11:04 am
by Sophia_Williams99
Can someone explain the reason behind my inability to use Kia Connect in France?
I have not had any problems in the UK so far. However, I just realised that the application has been locked out since our arrival here. Whenever I attempt to log in, it consistently redirects me back to the log-in page.

Postscript: I recently used the Electroverse card in conjunction with an Allegro charger, and I am pleased to report that it operated impeccably at a rate of 150 kilowatt-hours. Furthermore, this option proved to be far more cost-effective than the same service available in the United Kingdom. Highly impressed.

Re: Kia Connect is not functional in France.

Posted: Thu Jul 18, 2024 11:04 am
by Lucas_Smith97
Do you have the ability to use a Virtual Private Network (VPN)? If you possess the capability, you may attempt configuring it for a server located in the United Kingdom. This suggestion is only speculative, but it might potentially provide positive results.

Re: Kia Connect is not functional in France.

Posted: Thu Jul 18, 2024 11:05 am
by Sophia_Williams99
Indeed, I attempted to use NordVPN on a server located in the United Kingdom, both on a 5G network and WiFi connection, although regrettably, it did not provide any assistance. This outcome is rather perplexing.
It should be noted that I had a similar issue with my EV6 last year in France. However, because I was on a two-day vacation at the time, it didn't concern me as much. Upon my return to the United Kingdom, everything functioned well once again.

Re: Kia Connect is not functional in France.

Posted: Thu Jul 18, 2024 11:05 am
by Megan_Wilson88
Have you attempted to use the reset button?
I have not encountered any discussions on this while travelling in Europe.

Re: Kia Connect is not functional in France.

Posted: Thu Jul 18, 2024 11:06 am
by Sophia_Williams99
Are you referring about resetting it in the car's head unit? I would like not to, since there is a possibility of losing my current settings.

Re: Kia Connect is not functional in France.

Posted: Thu Jul 18, 2024 11:06 am
by Megan_Wilson88
The reset button, located next to the volume knob, does not result in the loss of any settings. What it does is revive the sim card.

Using a VPN will not have any impact on the car's SIM card.

Merely a notion. You have consented to the just appeared terms and conditions. Until you do. The connection is not functioning.

Re: Kia Connect is not functional in France.

Posted: Thu Jul 18, 2024 11:07 am
by STAR89colin
I had to reset my device since the terms and conditions caused a disconnection and my device lost track of time.
The car appeared once, whereas the connection occurred at a separate instance. Perform a head reset to resolve the issue.

Re: Kia Connect is not functional in France.

Posted: Thu Jul 18, 2024 11:07 am
by STAR89colin
Your settings are not lost. It is akin to the control alt delete function on a personal computer.

Re: Kia Connect is not functional in France.

Posted: Thu Jul 18, 2024 11:08 am
by newjimmy54
It can be more accurately described as a 'reboot' rather than a simple 'reset'. Similar to the conventional guidance provided by software support teams: "power off the device, then power it back on."