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Hello everyone, I require assistance. I have purchased a 2016 GLC 43 AMG model, however there is no sound output. Additionally, when I engage reverse, the camera extends, yet no image is displayed. I have replaced the amplifier, examined all the fuses, and found no solution. Assistance from anyone would be greatly appreciated.

Did you purchase it from a dealer? If that is the case, they should be pleased to resolve it for you.

It was a private purchase; it functioned initially, but then abruptly ceased operation. I have been informed that the command unit may be defective.

I apologise for the delay. Numerous issues may arise with this; what you are saying could indicate a failure of the head unit if it has lost its setup. You should visit a Mercedes dealership to determine whether they can reprogram the head unit and ascertain whether that resolves the issue.

I have had several individuals examine it, and the only persistent fault code that appears is. The control unit's FAN 2 is designated as B238A00.

Did any of the individuals seeking possess authentic online Mercedes diagnostics? If not, they cannot reprogram it to see if it is a head unit malfunction. The display code is peculiar, but without the vehicle, I cannot ascertain the source of the problems.

I apologise for the delayed response. I consulted a someone with a cracked version of Xentury, but he was unable to resolve the issue as well. He concludes that it is the command unit. In Melbourne, Australia, there is a lack of individuals who possess a comprehensive understanding of Mercedes or other European automobiles.

You may need to endure the inconvenience and visit a Mercedes authorised dealer.