Kia Connect is not functional in France.

A place for open-ended discussion on any car-related topic.
Post Reply
Sophia_Williams99
Junior
Posts: 27
Joined: Thu Dec 05, 2019 6:35 pm

Can someone explain the reason behind my inability to use Kia Connect in France?
I have not had any problems in the UK so far. However, I just realised that the application has been locked out since our arrival here. Whenever I attempt to log in, it consistently redirects me back to the log-in page.

Postscript: I recently used the Electroverse card in conjunction with an Allegro charger, and I am pleased to report that it operated impeccably at a rate of 150 kilowatt-hours. Furthermore, this option proved to be far more cost-effective than the same service available in the United Kingdom. Highly impressed.
Lucas_Smith97
Senior
Posts: 92
Joined: Mon Apr 13, 2020 7:30 pm

Do you have the ability to use a Virtual Private Network (VPN)? If you possess the capability, you may attempt configuring it for a server located in the United Kingdom. This suggestion is only speculative, but it might potentially provide positive results.
Sophia_Williams99
Junior
Posts: 27
Joined: Thu Dec 05, 2019 6:35 pm

Indeed, I attempted to use NordVPN on a server located in the United Kingdom, both on a 5G network and WiFi connection, although regrettably, it did not provide any assistance. This outcome is rather perplexing.
It should be noted that I had a similar issue with my EV6 last year in France. However, because I was on a two-day vacation at the time, it didn't concern me as much. Upon my return to the United Kingdom, everything functioned well once again.
Megan_Wilson88
Moderator
Posts: 107
Joined: Sun Aug 08, 2021 4:40 pm

Have you attempted to use the reset button?
I have not encountered any discussions on this while travelling in Europe.
Sophia_Williams99
Junior
Posts: 27
Joined: Thu Dec 05, 2019 6:35 pm

Are you referring about resetting it in the car's head unit? I would like not to, since there is a possibility of losing my current settings.
Megan_Wilson88
Moderator
Posts: 107
Joined: Sun Aug 08, 2021 4:40 pm

The reset button, located next to the volume knob, does not result in the loss of any settings. What it does is revive the sim card.

Using a VPN will not have any impact on the car's SIM card.

Merely a notion. You have consented to the just appeared terms and conditions. Until you do. The connection is not functioning.
STAR89colin
Moderator
Posts: 119
Joined: Sat Dec 11, 2021 2:20 pm

I had to reset my device since the terms and conditions caused a disconnection and my device lost track of time.
The car appeared once, whereas the connection occurred at a separate instance. Perform a head reset to resolve the issue.
STAR89colin
Moderator
Posts: 119
Joined: Sat Dec 11, 2021 2:20 pm

Your settings are not lost. It is akin to the control alt delete function on a personal computer.
newjimmy54
Senior
Posts: 97
Joined: Thu May 21, 2020 3:30 pm

It can be more accurately described as a 'reboot' rather than a simple 'reset'. Similar to the conventional guidance provided by software support teams: "power off the device, then power it back on."
Post Reply